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    • Home
    • About
      • Contact
      • Who We Are
      • Testimonials
    • Solar Energy
    • Domestic Electrics
    • EICR
    • Industrial and Commercial
  • Home
  • About
    • Contact
    • Who We Are
    • Testimonials
  • Solar Energy
  • Domestic Electrics
  • EICR
  • Industrial and Commercial

Contact Us

Drop us a line for more information!

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Message us on WhatsApp

Call us on 01258 442 577

Hours

Mon

08:00 – 18:00

Tue

08:00 – 18:00

Wed

08:00 – 18:00

Thu

08:00 – 18:00

Fri

08:00 – 18:00

Sat

By Appointment

Sun

By Appointment

24 hour emergency call out 07812 807 625

Complaints Procedure

 

At RID Electricals, we strive to be the best in everything we do. However, we understand that issues can sometimes arise. If you have a complaint, we want to hear from you. Your feedback helps us improve our services and ensure we meet your expectations.


How to Submit a Complaint


Contact Us  We aim to resolve all complaints within 5 business day. If additional time is needed, we will keep you informed of our progress.

  • Phone: Call our customer service team at 01258 442 577 between 0900 - 1800, Monday - Friday.
  • Email: Send us an email at admin@ridelectricals.co.uk with "Complaint" in the subject line.
  • Online Form: Click on the button below to provide detailed information about your issue.

What to Include in Your Complaint:

  • Your full name and contact information
  • A detailed description of the issue
  • Any relevant order numbers or service dates
  • Photos or documentation, if applicable

What to Expect Next:

  • Acknowledgment: We will acknowledge receipt of your complaint within 48 hours.
  • Investigation: Our team will investigate the issue thoroughly.

  • Resolution: We aim to resolve all complaints within 5 business days. If additional time is needed, we will keep you informed of our progress.

Our Commitment to You:

Your satisfaction is our top priority. We are committed to addressing your concerns promptly and effectively. Thank you for giving us the opportunity to improve our services.

If you have any questions or need immediate assistance, please do not hesitate to contact our customer service team.

Click Here to Raise a Complaint

RID Electricals LTD

60, Victoria Road, Blandford Forum, Dorset, DT11 7JR

01258 442 577

Please click here to view our privacy policy


Company Number 14282343 VAT Number 422 1199 27

Insurance Provider Simply Business - Public Liability £5 million, Employers Liability £10 Million

Copyright © 2024 RID Electricals LTD - All Rights Reserved.

0% VAT on Domestic Installations

 From 1 April 2022 until 31 March 2027, the zero rate applies to the installation of certain specified energy-saving materials in residential accommodation in Great Britain.  


From 1st February 2024 the zero rate will be extended to electrical battery storage that is retrofitted to a qualifying ESM.

Learn more

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