Contact Us

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At RID Electricals, we strive to be the best in everything we do. However, we understand that issues can sometimes arise. If you have a complaint, we want to hear from you. Your feedback helps us improve our services and ensure we meet your expectations.

How to Submit a Complaint

Contact Us  We aim to resolve all complaints within 5 business day. If additional time is needed, we will keep you informed of our progress.

• Phone: Call our customer service team at 01258 442 577 between 0900 - 1800, Monday - Friday.
• Email: Send us an email at admin@ridelectricals.co.uk with "Complaint" in the subject line.
• Online Form: Click on the button below to provide detailed information about your issue.

What to Include in Your Complaint:

• Your full name and contact information
• A detailed description of the issue
• Any relevant order numbers or service dates
• Photos or documentation, if applicable

What to Expect Next:

• Acknowledgment: We will acknowledge receipt of your complaint within 48 hours.
• Investigation: Our team will investigate the issue thoroughly.
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• Resolution: We aim to resolve all complaints within 5 business days. If additional time is needed, we will keep you informed of our progress.

Our Commitment to You:

Your satisfaction is our top priority. We are committed to addressing your concerns promptly and effectively. Thank you for giving us the opportunity to improve our services.

If you have any questions or need immediate assistance, please do not hesitate to contact our customer service team.